FAQs
General Questions
How much does it cost to join?

This is absolutely FREE! This platform is offered at no cost to its users.

What is a Renter?

A Renter is anyone who only wants to book and rent an item from the marketplace.

What is a Lender?

A Lender is anyone who wants to list their items on the marketplace.

What is a Premium Lender?

A Premium Lender is a lender or an established business that wants to increase sales and revenue by accessing RKCommunity’s premium tools and services. These services may include priority tech support, featured items on the homepage, a lower commission rate, customize reports, access to multiple delivery options/services, and the ability to store items at RKCommunity’s warehouse.

What is the marketplace?

The marketplace is where all the items are listed for rent and where you will find new items for your upcoming event.

What is the standard return date?

The default return date will always be at 12.00 p.m. (noon) the day after the booking end date unless both parties agreed in writing on a later or earlier day and time.

Is there a cancellation policy?

Any cancellation from either party within 48 hours prior to the schedule date after the acceptance, can lead to a cancellation fee.

Delivery Options
What does “Drop-Off/Meetup” mean?

Any item that has “Drop-Off/Meetup” as the delivery option, can only be picked up at the Lender's address or at an agreed-upon location. *Please communicate with your Lender about potential meetups before making any payments.

What does “Deliver from Warehouse” mean?

Any item that has “Deliver from Warehouse” as the delivery option, is stored in the RKCommunity warehouse and can only be delivered to a specific location. *Just type in your zip code to see if we can deliver to your area.

What does “In Store: Delivery or Pickup” mean?

Any item that has “In Store: Delivery or Pickup” as the delivery option, can either a) be delivered to the desired location or b) picked up at the store location.

How much does delivery cost?

The delivery fee varies based on your zip code. However, a minimum charge of $10 will apply

Renter
What happens once a Renter request an item?

Once a Renter request an item through the platform, the Lender has 72 hours to either accept or reject the request. After 72 hours, the system will assume the item is not available for rent and will automatically decline the offer.

What happens if a Lender accepts the Renter’s request?

Once a Lender accepts a Renter’s request, RKCommunity will automatically take the payment from the Renter’s account and place it in a hold status. Once the event is over, the Lender will receive payment from RKCommunity, 48 hours after the schedule end date.

Are Renters allowed to communicate with Lenders?

Yes, we encourage our users to communicate with each other if they have questions or concerns.

What happens if a Renter loses, breaks or undertakes any actions causing major damages to the rented item?

If a Renter loses or breaks or undertakes any actions causing a major damage that will prevent the item from being rented again, RKCommunity has the right to charge the Renter 75% or up to $500 of the estimated value of the item after an internal investigation.

What happens if an item does not meet the expectation of the Renter upon delivery?

RKCommunity will fully refund the Renter, if deemed necessary after an internal investigation.

What happens if the Renter never receives the item from the Lender?

RKCommunity will fully refund the Renter, if deemed necessary after an internal investigation.

Lender
What can a Lender post?

Any item they feel comfortable listing on the marketplace for any event or activity, while following the RKCommunity’s rules and guidelines.

Once a Renter requests an item, can a lender reject the offer?

Yes, a Lender can reject an offer due to various reasons. However, all payments including the damage waiver fee, will be refunded back to the Renter’s account.

Premium Lender
How can I become a Premium Lender?

If you want to become a Premium Lender, please click on this link to apply (Premium Lender Application).

RKCommunity’s Rental Coverage

Our Terms of Service state that the Renter is responsible for reimbursing you (the Lender) for any damage or loss. However, if for some reason you are unable to recover this reimbursement, RKCommunity will personally reimburse you for any unrecoverable damages up to the full replacement value of your item, not exceeding $3,000.

To be eligible you(the Lender) must be able to complete the following:

  • You are a Lender or a Premium Lender on RKCommunity for more than 90 days.
  • Your item has been posted on the Marketplace for over 60 days
  • You submitted a Loss Claim Form to [email protected] within 48 hours after the end of the applicable rental period.
  • You can provide a copy of a police report, if your item was stolen or never returned by the Renter.
  • You are able to show the condition of your item prior to rental and its condition after rental for us to determine the exact nature of the damages.
  • You are able locate the proof of purchase for your item.

RKCommunity Rental Coverage will reimburse up to $1000 per item for a Lender and up to $3000 per item for a Premium Lender. For more information, please read the Terms & Conditions.

Damage Waiver
What is a damage waiver Fee?

In order to provide a worry-free experience, RKCommunity offers a damage waiver fee of 7.5% on all rental items. This is non-refundable and cannot be waived since it is automatically calculated in the overall cost. The damage waiver covers users from minor incidents from unforeseen and accidental damages to rental items. Users are still responsible for any missing items and major damages. The damage waiver DOES NOT cover any loss due to theft or customer negligence for the rental items. Please follow our guidelines for more details (Reference Link).