FAQ

General Questions

How much does it cost to join?

This is absolutely FREE! This platform is offered at No Cost to its users.


What is a Renter?

A Renter is anyone who only wants to book and rent an item from the marketplace.


What is a Lender?

A Lender is anyone who wants to list their items to the marketplace.


What is a Premium Lender?

A Premium Lender is a lender or an established business that wants to increase sales and revenue by accessing RKCommunity’s premium tools and services. These services may include priority tech support, featured items on homepage, a lower commission rate, customize reports, access to multiple delivery options/services, and the ability to store items at RKCommunity’s warehouse.


What is the marketplace?

The marketplace is where all the items are listed for rent and where you will find new items for your upcoming event.


What is the standard return date?

The default Return Date will always be at 12pm (Noon) the day after the booking end date unless both parties agreed in writing on a later or earlier day & time.


Is there a cancellation policy?

Any cancellation from either party within 48 hours prior to the schedule date after the acceptance, can lead to a cancellation fee.


Delivery Options

What does “Drop-Off/Meetup” mean?

Any item that has “Drop-Off/Meetup” as the delivery option, can only be picked up at the lender address or at an agreed location. *Please communicate with your lender on potential meetups before making any payments.


What does “Deliver from Warehouse” mean?

Any item that has “Deliver from Warehouse” as the delivery option, is stored in the RKCommunity warehouse and can only be delivered to a specific location. *Just type in your zip code to see if we can deliver to your area.


What does “In Store: Delivery or Pickup” mean?

Any item that has “In Store: Delivery or Pickup” as the delivery option, can either a) be delivered to the desired location or b) picked up at the store location.


How much does delivery cost?

The Delivery fee will vary based on your zip code. However, a minimum charge of $10 will apply


Renter

What happens once a Renter request an item?

Once a Renter request an item through the platform, the Lender has 72 hours to either Accept or Reject the request. After 72 hours, the system will assume the item is not available for rent and will automatically decline the offer.


What happens if a Lender accepts the Renter’s request?

Once a Lender accepts a Renter’s request, RKCommunity will automatically take the payment from the Renter’s account and place it in a hold status. Once the event is over, the Lender will receive payment from RKCommunity, 48 hours after the schedule end date.


Are Renters allow to communicate with Lenders?

Yes, we encourage our users to communicate with each other if they have questions or concerns.


What happens if a Renter loses or breaks or undertakes any actions causing major damages to the rented item?

If a Renter loses or breaks or undertakes any actions causing a major damage that will prevent the item from being rented again, RKCommunity have the right to charge the Renter (75% or up to $500) of the Estimated Value of the item after an internal investigation.


What happens if an item does not meet the expectation of the Renter at delivery?

RKCommunity will fully refund the Renter, if deemed necessary after an internal investigation.


What happens if the Renter never receives the item from the Lender?

RKCommunity will fully refund the Renter, if deemed necessary after an internal investigation.


Lender

What can a Lender post?

Any item that they feel comfortable listing in the marketplace for any event or activity, while following the RKCommunity’s Rules and Guidelines.


Once a Renter requests an item, can a lender reject the offer?

Yes, a Lender can reject an offer due to various reasons. However, all payments including the Damage waiver fee, will be refunded back to Renter’s account.


Premium Lender

How can I become a Premium Lender?

If you want to become a Premium Lender, please click on this link to apply (Premium Lender Application).


Warehouse

What is the Warehouse/Storage service?

As part of RKCommunity’s premium subscription services, Premium Lenders have the ability to store qualified items to RKCommunity’s Warehouse for a small monthly fee. This will allow RKCommunity to work with several delivery couriers to provide multiple delivery options such as dropping off and picking up items on the Lender’s behalf.


Can I store my own items in the Warehouse?

Yes, but you will have to become a Premium Lender to have access to this service.


How much does it cost to store an item in the warehouse?

As little as $1 per month depending on the size of the item. You can cancel at any time.


What items are more likely to get approved?

- Items that are in good or excellent condition

- Easy to transport

- Are stackable or foldable

- Does not include extra accessories


Damage Waiver

What is a Damage Waiver Fee?

In order to provide a worry-free experience, RKCommunity offers a Damage Waiver Fee of 7.5% on all rental items. This is non-refundable and cannot be waived since it is automatically calculated in the overall cost. The Damage Waiver covers users from minor incidents from unforeseen and accidental damages to the rental items. Users are still responsible for any missing items and major damages. The Damage Waiver DOES NOT cover any loss due to theft or customer negligence for the rental items. Please follow our guidelines for more details (Reference Link).